Terms & Conditions
Confidentiality
Any information recorded will be kept confidential at all times and only used for the purpose for which it was given. All information held about you will solely be for the purposes of your therapeutic sessions.
Your details will never be shared with external parties without your permission, unless where legal and moral obligation to disclose information to relevant authorities are required, such as:
- If you disclose your intention to hurt yourself or someone else.
- Where child protection issues have been disclosed and a child is being abused or faces the possibility of abuse.
- Where a court case or order have demanded disclosure.
During the initial consultation, a personal medical history will be taken in order to ascertain if a client has any medical conditions that may be contraindicated and to evaluate their suitability to undertake hypnotherapy.
In certain circumstances, with the client’s permission, it may be important to contact the GP or other health professional prior to commencement of therapy. If this is required, only information relevant for the intended purpose will be supplied.
To meet Continuous Professional Development (CPD) and Governing body requirements, anonymous case histories are sometimes discussed with peer support groups and supervisors. No personal details are shared.
Cancellation Policy
Cancellation and rescheduling of a therapy session requires a minimum of 24 hours’ notice. If you do need to cancel an appointment, please notify us via telephone, text, or email as soon as possible. Consideration will be given to individual circumstances, however if less than 24 hours’ notice before a session start time is provided or in the event of repeated rescheduling, we reserve the right to retain 100% of the fee paid.
If exceptional circumstances require Astoria Therapies to cancel your session as much notice as is possible will be given. If less than 24 hours’ notice is provided a full fee refund will be given or this can carried over in payment of a rescheduled appointment. We cannot accept liability for any financial or other consequences of the cancellation.
Late Arrival
We understand that life happens but if you are running late, please let us know as soon as possible. We will endeavour to make the full session available, although this will depend on subsequent client bookings. If your session must be cut short due to your late arrival the full fee will be applicable.
Commitment
Hypnotherapy is a therapy which relies on the commitment of both the client and therapist to achieve the optimum outcome. As the client, when you agree to undertake a course of hypnotherapy you agree to fully engage with the process both during sessions and also tasks that you are asked to undertake between sessions. You also commit to attending scheduled appointments as your attendance shows your commitment to achieving your therapeutic goals.
Disclaimer
This website is provided for information only and is not intended to replace a consultation with your GP or other health professional. The information on this website should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical professional.